# NEXTNOVA

> NEXTNOVA is an AI-native business platform from Brazil. Eight modules share one customer record — CRM, Service Desk, Planner, Nextflow (workflow automation), Agents AI, AI Teams, ERP and Contracts — and AI agents do the work inside them, with human approval where there is risk. The site is in Portuguese (default), English (?lang=en) and Spanish (?lang=es).

Key facts:
- Every plan includes all eight modules; pricing is defined with a specialist based on volume and implementation.
- AI agents run on AWS Bedrock models (e.g. Claude, Amazon Nova), chosen per agent; customer data is not used to train third-party models.
- Agents are built not to claim an action (booking, record, message) without proof it happened — the engine checks it — and hand over to a person when needed.
- Security: TLS in transit, AES-256-GCM for stored credentials, TOTP MFA, role-based access per module, audit trail, daily backups and a recovery plan, LGPD and GDPR compliance.
- Current limits: the ERP does not yet issue electronic invoices (NF-e) or boleto/Pix; contract signature is an advanced electronic signature with a verifiable trail, not an ICP-Brasil qualified (PAdES) signature.

## Platform modules

- [CRM](https://nextnova.io/plataforma/crm?lang=en): Smart Inbox with official WhatsApp, site chat and email, Customer 360, custom pipelines and AI agents that answer, qualify and hand off to your team.
- [Service Desk](https://nextnova.io/plataforma/service-desk?lang=en): Incidents, requests and changes with policy-based SLAs, team queues, a customer portal with service catalog and AI assistant, knowledge base and assets.
- [Planner](https://nextnova.io/plataforma/planner?lang=en): Board, backlog, sprints, releases and roadmap in the same place as your customers and tickets — so your team delivers what was agreed.
- [Nextflow](https://nextnova.io/plataforma/nextflow?lang=en): Visual workflows, public forms, pages, site chat and approvals — with simulation before publishing and automatic security review.
- [Agents AI](https://nextnova.io/plataforma/agents-ai?lang=en): Build AI agents with your knowledge base and tools, in multi-agent pipelines, on your company's channels — with safeguards against made-up answers.
- [AI Teams](https://nextnova.io/plataforma/ai-teams?lang=en): AI agent teams with a manager that distributes work, risk classes per action and human approval on the steps that need a decision.
- [ERP](https://nextnova.io/plataforma/erp?lang=en): ERP set up from your CNPJ: records, sales, price lists, finance with bank reconciliation, inventory, purchasing and accounting bookkeeping.
- [Contratos](https://nextnova.io/plataforma/contratos?lang=en): Templates and clauses, generated drafts, version control, approval limits, e-signature with a verifiable trail and obligations that turn into billing.

## Overview pages

- [Home](https://nextnova.io/?lang=en): what NEXTNOVA is, the eight modules, AI agents, security and pricing
- [Platform](https://nextnova.io/plataforma?lang=en): all eight modules side by side
- [Security and AI governance](https://nextnova.io/seguranca?lang=en): controls, personal AI keys, workspace protection, security approval and daily data classification with DLP, AI risks, ISO/IEC 42001 mapping and standards
- [Use cases by industry](https://nextnova.io/cases): AI teams by industry (in Portuguese)

## Use cases (Portuguese)

- [Advocacia](https://nextnova.io/cases/advocacia): Um time de IA que atende, qualifica e agenda consultas para o seu escritório 24/7. Nenhum lead perdido. Veja o ROI e comece um teste na NEXTNOVA.
- [CRM por voz e texto](https://nextnova.io/cases/crm-voz): Central de atendimento com IA que atende por voz no telefone, WhatsApp (texto e áudio) e chat — tudo centralizado no CRM. Resolva mais, espere menos. Veja o ROI na NEXTNOVA.
- [Comercial / SDR](https://nextnova.io/cases/comercial): Um SDR de IA que responde o lead em segundos, qualifica no critério BANT e faz follow-up 24/7 — nenhum lead sem retorno. Veja o ROI e comece um teste na NEXTNOVA.
- [Clínicas e saúde](https://nextnova.io/cases/clinicas): Um time de IA que agenda, confirma e lembra consultas 24/7, reduzindo faltas e enchendo a agenda. A IA orienta e agenda, sem diagnóstico. Veja o ROI e comece um teste na NEXTNOVA.
- [Serviços financeiros](https://nextnova.io/cases/financeiro): Um time de IA que qualifica crédito, faz cobrança amigável e responde dúvidas de fatura e boleto 24/7, com LGPD. Sem prometer aprovação. Veja o ROI e comece um teste na NEXTNOVA.
- [Service Desk / ITSM](https://nextnova.io/cases/service-desk): Um time de IA que resolve o N1 repetitivo na hora pela base de conhecimento, abre e triage chamados e escala pro N2 com contexto. Menos fila, SLA no prazo. Veja o ROI na NEXTNOVA.
- [Imobiliárias](https://nextnova.io/cases/imobiliarias): Um time de IA que responde o anúncio na hora, qualifica o lead, encontra o imóvel certo e agenda a visita 24/7. Nenhum lead perdido no fim de semana. Veja o ROI na NEXTNOVA.
- [E-commerce & Varejo](https://nextnova.io/cases/ecommerce): Um time de IA que tira dúvida de produto, mostra status de pedido, resolve trocas e recupera carrinho abandonado 24/7. Veja o ROI e comece um teste na NEXTNOVA.
- [Educação](https://nextnova.io/cases/educacao): Um time de IA que capta e faz matrícula, responde dúvida de aluno e responsável, envia boleto e reduz inadimplência 24/7, com LGPD. Sem lead de matrícula perdido. Veja o ROI na NEXTNOVA.
- [Seguros](https://nextnova.io/cases/seguros): Um time de IA que cota, registra sinistro com protocolo e recupera renovações 24/7, com LGPD. A IA não decide cobertura — registra e encaminha à seguradora. Veja o ROI na NEXTNOVA.
- [Logística & Transporte](https://nextnova.io/cases/logistica): Um time de IA que rastreia a carga pelo seu TMS, agenda coleta e entrega, trata ocorrências e desafoga o SAC de transporte 24/7. Sem inventar prazo. Veja o ROI na NEXTNOVA.
- [Telecom & ISP](https://nextnova.io/cases/telecom): Um time de IA que diagnostica a conexão, reinicia o equipamento remotamente e resolve o suporte N1 sem visita técnica — além de vender, reter e enviar 2ª via 24/7. Menos fila, menos churn. Veja o ROI na NEXTNOVA.
- [NOC / AIOps](https://nextnova.io/cases/noc-aiops): Time de IA que vigia alertas, correlaciona incidentes, remedia dentro de runbooks aprovados e escala ao SRE com contexto. Menos ruído e MTTR menor. Integra Datadog, Grafana, CloudWatch, PagerDuty e Slack.
- [Contabilidade & Fiscal](https://nextnova.io/cases/contabilidade): Um time de IA que classifica documentos fiscais, concilia, apura impostos e prepara obrigações — sem fechar nada sem dupla checagem e com trilha para revisão. A IA assiste o contador. Veja o ROI na NEXTNOVA.
- [FinOps](https://nextnova.io/cases/finops): Um time de IA que vigia seu billing multi-cloud, detecta anomalia de custo no mesmo dia, aponta a causa e recomenda economia — rightsizing, ocioso, reserva, storage. Só recomenda, nunca altera. Veja o ROI na NEXTNOVA.
- [RH & People](https://nextnova.io/cases/rh-ops): Um time de IA que faz triagem de currículos sem viés, agenda entrevistas, responde dúvidas de benefícios e conduz o onboarding — 24/7 e com LGPD. Veja o ROI na NEXTNOVA.

## Optional

- [Full content](https://nextnova.io/llms-full.txt): capabilities, workflow, AI features, differentiators, limits and FAQ for every module, plus the full security and AI governance page
- [Terms](https://nextnova.io/terms), [Privacy](https://nextnova.io/privacy), [Cookies](https://nextnova.io/cookies)
- Sign up: https://signup.nextnova.io